Shipping policy

This policy applies to purchases made through global.sidephone.com, operated by Side Technologies Inc.

1. Where We Ship

Sidephone ships to supported countries and regions outside the United States. For U.S. orders, please visit usa.sidephone.com.

Our supported shipping destinations are maintained online. Delivery availability is confirmed at checkout.

Sidephone may change or suspend shipping to certain destinations due to carrier availability, customs requirements, legal restrictions, or other operational circumstances. If we cannot fulfill an accepted order, we will notify you and issue a refund.

2. Processing & Dispatch

In-stock products, including customizable Sidephone configurations, dispatch within 1–2 business days after order placement, except when additional verification or a communicated delay affects fulfillment. Orders may dispatch sooner.

Business days exclude weekends and applicable public holidays. Preorders and out-of-stock products may have different dispatch timelines, which will be communicated separately.

Sidephone may temporarily hold orders to conduct reasonable payment, fraud, identity, address, customs, or regulatory checks. We will notify you of material delays. Orders that cannot be verified or lawfully fulfilled may be cancelled and refunded.

Once your order ships, you will receive tracking information. Carrier delivery estimates are not guaranteed arrival dates.

3. Shipping Services & Fees

Shipping charges are displayed at checkout and may vary by destination, order, and delivery service.

Sidephone selects the carrier and shipping service based on destination and operational requirements. If you purchase a specific delivery service, we will honor its material commitments or provide an appropriate alternative or adjustment.

Deliveries may require a signature or other verification.

4. Customs, Duties & Taxes

Global orders ship Delivered Duty Paid (DDP).

Sidephone covers standard import duties, import taxes, and customs clearance charges associated with delivery to your destination.

If a carrier or customs authority unexpectedly requests payment of import charges, contact support@sidephone.com before paying whenever possible. We will investigate and resolve valid charges covered by our DDP commitment.

If you have already paid an unexpected customs charge, contact Support with proof of payment. We will review the circumstances individually.

You may be required to provide identification, tax information, proof of address, or other documentation needed for customs clearance. Please provide accurate information and respond to reasonable clearance requests.

Failure to cooperate with customs requirements may cause delays or additional expenses. Sidephone may suspend or cancel shipments that cannot be lawfully imported or cleared, with appropriate refunds.

5. Delivery Addresses

Please provide complete and accurate delivery information at checkout.

Address changes may be requested before dispatch, provided fulfillment can still accommodate them. Sidephone does not arrange address redirection after dispatch.

We accept P.O. boxes, parcel lockers, military addresses, and collection points only where our available carriers support delivery and appropriate verification.

Sidephone may decline delivery to freight-forwarding services when necessary to address fraud, customs compliance, or delivery-verification concerns.

6. Split Shipments & Product Availability

We may ship items from the same order in separate packages. Each shipment will receive its own tracking information, and you will not be charged additional shipping fees solely because we split your order.

If an item in an accepted order becomes unavailable, we will contact you about the available options. We will obtain your approval before fulfilling the order without that item.

7. Delays

Sidephone will notify you of significant dispatch delays and provide revised timing when available. You may choose to wait or request cancellation before dispatch. Refunds and other remedies will be provided as required by applicable law.

Carrier tracking provides delivery updates after dispatch. If a shipment experiences a significant transit delay, contact Support for assistance. We may also communicate known disruptions directly.

8. Delivery Confirmation & Responsibility

Sidephone relies on carrier delivery records to establish when an order has been delivered. You are not required to separately confirm receipt.

Sidephone bears responsibility for ordinary loss or damage during transit until you or an authorized recipient receives the shipment.

Delivery to a third party selected or authorized by you, including a reception desk, mailroom, concierge, or freight forwarder, may constitute completed delivery when that recipient takes possession. Delivery to parcel lockers and collection points is assessed according to the delivery arrangements and applicable law.

If delivery is disputed, we will review available evidence and correct the recorded delivery date when warranted. A carrier delivery scan alone does not conclusively establish receipt.

If carrier delivery records are unavailable, we may use fulfillment records, customer-provided evidence, and other reasonable information to establish the delivery date. The order date does not automatically replace the delivery date.

For orders delivered in multiple shipments, each product's voluntary return and warranty periods are calculated from its respective delivery date. Statutory cancellation periods that begin upon receipt of the final item remain unaffected.

9. Missing, Lost, Damaged or Incorrect Deliveries

Marked delivered, but not received: Contact support@sidephone.com as soon as possible, preferably within 7 calendar days of the recorded delivery date. We will investigate with the carrier and review available tracking information, delivery photographs, GPS data, and other evidence before determining an appropriate resolution.

Lost in transit: We will investigate with the carrier. If a shipment is confirmed lost or cannot reasonably be recovered, we will arrange a replacement or refund.

Damaged, incomplete, or incorrect deliveries: Contact Support promptly. We may request photographs or other reasonable evidence to help investigate. Keep the packaging when possible.

10. Failed Deliveries & Additional Expenses

Incorrect addresses, refused deliveries, uncollected packages, or failure to cooperate with delivery or customs requirements may result in additional expenses.

Sidephone may recover reasonable customer-caused costs, including customs storage, address correction, return-to-sender, and re-delivery charges, where permitted by law.

If an undeliverable package is returned to Sidephone, we may offer reshipment after your approval of reasonable additional charges, or cancel and refund the order after recovery, with lawful deductions where appropriate.

Sidephone remains responsible for additional expenses resulting from errors made by Sidephone or its carriers.

11. Returns, Warranty & Support

Product returns and warranty shipments are governed by our separate Returns & Refunds Policy and Limited Warranty.

For delivery questions or assistance, contact support@sidephone.com.

Side Technologies Inc.

Unit 1002, 1 De Boers Drive
North York, Ontario M3J 0G6
Canada

Nothing in this policy limits your mandatory rights under applicable consumer protection laws.